Technical Services

Looking for help with a new or existing product? Call Darie Marza, his experience will help keep your network state of the art and satisfy the demands of your customers.

Darie Marza
Applications Engineering Manager
280 Hillmount Road, Units 1&2
Markham, Ontario
L6C 3A1
Ph: 905.477.7772
Cell: 416.315.9594

The Technical Services Group (TSG) was developed through the takeover of the C-COR Electronics Canada Service Center in September 1999.

This group now performs work on various CATV equipment including, but not limited to, line extenders, modems and test equipment. Our technicians can be trained to perform any level of repair, troubleshooting and refurbishment desired by our customers. Based in Markham, ON, we provide quick response times for repairs to all customers in Canada. TVC Canada will work with you to determine what specific repairs are required for products. We will then arrange for technician training as deemed necessary.

With our key relationships, national coverage, highly skilled and technically knowledgeable team, and with the market position as Canada's most profitable CATV distributor, we feel we are uniquely qualified to assist you, service and grow your Canadian business. This summary will provide you with a clear understanding of TVC Canada's TSG, with respect to the quality of its people, its current and potential capabilities, and the benefits of a relationship with TVC Canada.

For TSG inquiries, please contact Darie Marza, Application Engineering Manager at dmarza@tvcinc.com or 416.315.9594.

CAPABILITIES OF TSG

Field and Installation Services
Our technicians can be asked to perform field service and maintenance. This may dovetail nicely with any of your Canadian requirements, either as the Canadian technical force, or as a complementary group to handle overflow situations. Turn-up and test services, preventative maintenance and field service calls can easily be provided.

Swapout/Spares Program
Consignment spares inventory can be provided in all our warehouses to facilitate rapid response for our customers in the event of a product failure.

Applications Engineering
Done in-house, applications engineering can provide you with a local extension of your own technical applications group. A 1-800# could be provided to customers for such application inquiries.

Maintenance Agreements
Once appropriately trained on your product offering, the TVC services team can provide fulfillment of any maintenance agreements. A variety of services (12, 24, 48 hour) may be offered depending on customer requirements.

Product Training & Installation
We have extensive experience in providing Canada's largest Cable Operators with product training. This may be provide at TVC or customer premises or may also be provided at an alternative venue that better suits the requirements of our mutual customer.

Network and IP Network Design
The Tech Services group have provided many of TVC's customers with design services. A most recent example is the work provided to Quebec's Native Communities Broadband Development Initiative.

ADDITIONAL TECHNICAL SUPPORT SERVICES

System Design and Integration
For headend and field applications, TVC can work with customers to determine the most appropriate equipment and connectivity products needed for various projects. In addition, TVC can provide on-site system integration and installation support for many applications including VoIP, VOD and Digital Transport.

Retrofitting
Some customers find that their unique system requirements are not met by “off-the-shelf” versions of certain products. TVC has the ability to customize certain products to meet the specific needs of its customer.

Custom Kitting
TVC works with many customers to package tools, self-installation kits for cable modems, VoIP, and HDTV related products for field technicians or construction crews. Kits can be made up of any products that TVC provides.

Auto Cad Engineering
For Outside Plant and Underbridge applications, TVC has AutoCad design capability. Our engineers will work with customers to create specific mechanical or topographic oriented designs to facilitate project, application, product planning and Bill of Materials.

Freight, Packaging, and Logistical Support
Our business relies on getting products to our customers in a timely, efficiently packaged and cost effective manner. TVC Freight Services continually evaluates the best methods and carriers to bring our product to our customers. In addition, customers can request packages, boxes, pallets, and truckloads to be packed, sorted and shipped to destinations in a precise manner that meets specific customer needs, including environmentally friendly solutions.

Please contact your local TVC representative at 1.800.457.1767 for more information.